Return & Refund Policy

At HMShoes, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.

📦 Return Eligibility

• Returns are accepted only for damaged or incorrect items.
• To be eligible for a return, you must email us within 48 hours of delivery at
  📧 support@hmshoes.in.
• The product must be unused, unworn, and in its original packaging.
• An unboxing video is required as proof for processing return or replacement requests.

🔁 Return Process

1. Contact us at support@hmshoes.in with your Order ID, a brief description of the issue, and your unboxing video.
2. Once approved, we’ll arrange for pickup or guide you on how to return the product.
3. After we receive and inspect the item, we will initiate the refund or replacement.

💸 Refunds

• Refunds are processed only if the returned product meets all conditions.
• Approved refunds will be credited to your HMShoes Wallet (store credit) within 3–5 business days.
• No refunds to bank accounts are provided at this time.

❌ Non-Returnable Items

• Products without unboxing videos.
• Items returned after 48 hours of delivery.
• Used, worn, or damaged products (not due to delivery).

⚠️ Important Notes

• Always record a 360° unboxing video when opening your parcel.
• Our team reserves the right to deny any return/refund if the conditions are not met.
• Return and refund requests made without proper proof may not be accepted.

If you have any questions or need help, please don’t hesitate to contact our support team.